Privacy Policy

1. Introduction & Overview

Eastgate Export Private Limited ("Eastgate Export", "we", "our", or "us") is a licensed Indian agricultural export house headquartered in New Delhi, India. We are registered with the Agricultural and Processed Food Products Export Development Authority (APEDA) and the Directorate General of Foreign Trade (DGFT), Government of India.

This Privacy Policy explains how we collect, store, process, and protect commercial and personal information across our website (eastgate.co.in, eastgateexport.com), our digital Import Desk, and our official mobile applications (Package Name: com.eastgate.export on Google Play Store and Apple App Store).

2. Information We Collect

Because we operate strictly in the commercial Business-to-Business (B2B) export space, the data we collect is intended solely to verify buyer legitimacy, calculate landed freight costs, and facilitate international container shipments:

• Buyer Identity & Business Contact: Full name, company / trading entity name, business country, phone number, and WhatsApp number.
• Procurement Requirements: Desired rice variety (e.g., 1121 Sella, 1121 Steam, 1509, Pesticide-Free, PR-11), container volumes, packaging specifications, target prices, destination port (e.g., Jeddah, Dammam, Sohar, Jebel Ali, Hamburg, Rotterdam), and shipping timelines.
• Technical & App Diagnostics: IP address, device model, operating system version, app version, language preference, and anonymous usage telemetry necessary to maintain calculator stability and prevent malicious traffic.

3. Purpose of Data Processing

We use the gathered information strictly for legitimate commercial trade purposes:

4. Mobile Application Permissions (com.eastgate.export)

Our Android and iOS applications require minimal device permissions designed purely for trade execution:

• INTERNET & NETWORK STATE: Required to fetch live benchmark prices, freight indices, and communicate with the AI Export Desk.
• STORAGE / DOWNLOADS (Optional): Required only if you choose to download or export proforma invoices and specifications as PDF files to your device.
• NOTIFICATIONS (Optional): Used to deliver critical trade alerts such as export policy changes, APEDA minimum export price revisions, and container shipment tracking.

* Our apps do not request access to your contacts, camera, microphone, or precise GPS location.

5. Data Sharing & Third Parties

We never sell, rent, or trade your company or personal information to third-party advertisers.

Information is disclosed only on a need-to-know basis to vetted operational partners necessary to execute international grain contracts:

• Container shipping lines (e.g., Maersk, MSC, CMA CGM, Hapag-Lloyd) and freight forwarders for vessel space booking.
• Independent surveyor agencies (SGS, Eurofins, Intertek) for quality inspection and fumigation certificates.
• Indian Customs, port authorities (Mundra Port / Kandla Port), and statutory bodies under legal obligation.

6. Data Retention & Account Deletion

We retain commercial inquiry records for as long as necessary to maintain quotation histories and fulfill Indian export documentation laws (typically 3–5 years for statutory export invoices).

In compliance with Google Play Store and Apple App Store user rights, you may request the full deletion of your contact records and submitted RFQs at any time. Simply email us at privacy@eastgateexport.com or message our desk on WhatsApp with your company name and phone number. Deletion requests are processed within 7 business days.

7. Official Contact Information

For questions, clarifications, or data rights requests relating to this Privacy Policy or our mobile applications (com.eastgate.export), please reach our compliance desk: